Troubleshooting check scanners.

If using Google Chrome make sure that the chrome extension Cachet Clickonce is installed from the chrome web store

Confirm that the drivers are installed

Go to start, look for add remove programs

Look for panini drivers or TellerScan Combined Driver

Delete the 2.0 folder

Find the user that is signed on the computer (start menu- look for logged on customer)

File-

C: drive

Users

Logged in user folder

(make sure hidden folders are visable)

AppData

Local

Apps

If these dont resolve the issue, delete the drivers, reinstall, and reinstall the chrome extension (if using chrome)